Please double check all spelling for items that are going to be personalized. We will imprint the item EXACTLY as your order states. If we make an error in imprinting, we will happily replace the item.
Once you have made payment for your order, there are there are no cancellations, returns, exchanges, or refunds on merchandise that has been personalized.
If you are unsure about a size, please email us. Remember, cheer, dance and ladies junior fit/girls cut apparel has a tendency to run on the smaller side. We have included size charts for our apparel items. If you are ordering a jacket for example, take your favorite one that fits you and lay it flat on the table. With a tape, measure 1" down under the armhole from left to right. If it measures 17" across, then multiply it times 2, which is 34," and that is then the width around the garment. Use the size chart. If you want a "roomier fit," order the next size up.
At our events, we encourage and give everyone the opportunity to try on the correct size. Email us, firstname.lastname@example.org before you order if you have any questions on sizing issues!